1. Definitions

1.1 “Advertisement” – A public offer posted by a Seller specifying Asset type, price formula, limits, and any Seller-imposed mark-up / discount.

1.2 “Asset” – A cryptocurrency or token that Paycio currently supports for P2P trading.

1.3 “Escrow” – The smart-contract or ledger lock that holds the Asset during a trade until it is either released to the Buyer or returned to the Seller.

1.4 “Fiat Payment Method” – Any off-platform payment channel (e.g., bank transfer, mobile money) designated by a Seller for receipt of funds.

1.5 “Trade Window” – The maximum time (default 15 minutes) within which the Buyer must click “Payment Sent”.

1.6 “Sanctioned Jurisdiction” – Any country or region subject to a trade embargo or financial sanction under UAE, OFAC, UN, EU or other Applicable Laws, as listed in the AUP.

2. Eligibility & Account Levels

2.1 You must (a) be at least 18 years old; (b) successfully complete identity verification (KYC Level 1 to buy, Level 2 to sell); and (c) not be a citizen or resident of a Sanctioned Jurisdiction.

2.2 Paycio may impose volume caps, enhanced due-diligence, or temporary holds where total trade volume exceeds internal risk thresholds or where required by law.

3. Listing Rules (Seller)

3.1 Sufficient Balance

Before an Advertisement goes live the full advertised Asset amount is locked in Escrow; insufficient balance results in automatic delisting.

3.2 Accurate Parameters

The price formula, limits and payment instructions must be clear, current and truthful.

3.3 Bank-Account Name Match

Sellers must only receive fiat into an account held in the Seller’s own legal name; third-party or corporate accounts are prohibited without Paycio’s prior written consent.

3.4 Right to Delist

Paycio may refuse, edit, or delist any Advertisement that appears misleading or violates the AUP or Applicable Laws.

4. Trade Process

4.1 Initiation

Buyer selects an Advertisement and inputs a trade amount within its limits; specified Assets are immediately moved from the Seller’s wallet to Escrow.

4.2 Payment – Buyer transfers fiat exactly as per the Advertisement and must click “Payment Sent” before the Trade Window expires.

Buyer transfers fiat exactly as per the Advertisement and must click “Payment Sent” before the Trade Window expires.

4.3 Release

After confirming cleared funds, Seller must click “Release”; Escrow then transfers the Asset to Buyer’s on-platform wallet.

4.4 Auto-Cancel / Auto-Release

If the Buyer fails to mark payment within the Trade Window, the trade auto-cancels and Escrow returns the Asset to Seller. If Seller does not act within 2 hours after Buyer has marked payment and provided evidence, Paycio may release Escrow to Buyer at its sole discretion.

4.5 Disputes

Either party may open a dispute via in-trade chat. Paycio’s P2P Resolution Team may request screenshots, bank receipts, video KYC re-checks or other evidence. Paycio’s written decision is final and binding.

5. Fees & Taxes

5.1 Platform Fee

Paycio currently charges no platform fee on P2P trades. Sellers may embed their own mark-up/discount in the price they quote.

5.2 Network (Gas) Fees

Blockchain network fees are deducted from the transferred Asset and are outside Paycio’s control.

5.3 Taxes

Each User is solely responsible for any taxes, duties or reporting obligations arising from P2P activity.

6. User Conduct & Prohibited Activities

Users must not:

• pursue charge-back or payment reversal after Escrow release;
• transact for prohibited goods or services listed in the AUP (e.g., narcotics, weapons, child-exploitation content);
• use stolen, third-party or prepaid accounts to send or receive fiat; attempt to bribe, threaten or harass other Users or Paycio staff;
• employ mixing, tumbling or other obfuscation tools with the purpose or effect of concealing illicit proceeds.

Violations may result in immediate suspension, Escrow freeze, notification to law-enforcement, and permanent account termination.

7. Risk Disclosures

Cryptocurrency prices are highly volatile; trades are irreversible once Escrow is released. You acknowledge that:

• you may lose all or part of the value exchanged;
• fiat settlement speed depends on third-party banking rails Paycio does not control;
• blockchain congestion, forks or smart-contract failures can delay or fail a transfer;
• Paycio does not provide investment, legal or tax advice.

You trade at your own risk.

8. KYC, AML & Sanctions Screening

All P2P orders are monitored. Paycio may pause Escrow, request additional documentation, or cancel trades if suspicious activity is detected or if required to comply with sanctions laws. Non-co-operation may lead to permanent account restriction.

9. Privacy & Data Protection

Personal Data exchanged in connection with a trade is processed under the Paycio Privacy Policy and Data Processing Agreement. Buyers and Sellers receive only limited counter-party information (first name/initial, KYC tier, historical trade volume) for trust and safety purposes and must not republish or misuse it.

10. Suspension, Termination & Account Closure

Paycio may freeze Escrow, cancel open trades, suspend or close accounts for:

• breach of these P2P Terms, the AUP, or Applicable Laws;
• lawful request from a regulator or court;
• extended inactivity (greater than 12 consecutive months with no paid transactions). Users may close their account any time after settling open trades and withdrawing all balances.

You trade at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Paycio’s aggregate liability arising out of or in connection with a P2P trade will not exceed (a) USD 100 or (b) the total platform fees (if any) you paid to Paycio in the preceding 6 months – whichever is lower. Paycio is not liable for indirect, consequential or punitive damages, or for losses caused by off-platform fiat payments, banking delays, or blockchain congestion.

12. Indemnity

You agree to indemnify and hold harmless Paycio, its affiliates, officers and employees from any claim, demand, damage, loss or expense (including reasonable attorneys’ fees) arising out of: (i) your breach of these P2P Terms or Applicable Laws; or (ii) your dispute with another User.

13. Dispute Resolution; Governing Law

Except for intra-user trade disputes addressed under Clause 4.5, any controversy or claim between you and Paycio shall be settled through the three-step procedure outlined in the master Terms of Service: (1) good-faith negotiation, (2) mediation, and, if unresolved, (3) final and binding arbitration administered by the Dubai International Arbitration Centre (DIAC). These P2P Terms—and any dispute arising out of or relating to them—are governed by the laws of the United Arab Emirates.

14. Modifications

Paycio may amend these P2P Terms by posting a revised version at least 7 days before the effective date. Continued use of the P2P marketplace after that date constitutes acceptance.

15. Contact Information

For questions about these P2P Terms & Conditions, contact Paycio at:

• Email: [email protected]
• Mailing Address:

  PAYCIOGLOBAL – FZCO Dubai Digital Park, Building A1 Dubai Silicon Oasis, Dubai, UAE, 341041