Seeing news about major cryptocurrency exchanges getting hacked or users losing life savings due to a single typo instills fear in newcomers. This fear would be alright if you were still relying on long, cryptic wallet addresses.
But a new standard has arrived—one that prioritizes human-friendly crypto payments over technical complexity.
BitsPay and IndoEx, two prominent crypto exchanges, have successfully integrated the UCPI protocol. Since going live, both exchanges have witnessed a sharp drop in user complaints, a rise in trust, and millions in transaction volume.
At its core, Unified Crypto Payment Infrastructure (UCPI) replaces the long wallet addresses with something easily memorized: a mobile number. UCPI acts as the secure, intelligent backbone, handling all the complex, cross-chain routing in the background, so users can send/receive crypto without fear of it disappearing. UCPI protocol integration for CEX platforms like BitsPay and IndoEx demonstrates how centralized exchanges can leverage this technology to solve their most pressing UX challenges.
BitsPay's integration with UCPI is a perfect case study in transformation. The BitsPay UCPI adoption story showcases how a single integration can transform user experience and operational efficiency. Before UCPI, their support team was bogged down with user complaints about failed transactions and address typos.
Since the UCPI integration, BitsPay has onboarded 4,300 new users and processed over $2.2 million in transaction volume. More importantly, user complaints related to incorrect wallet addresses have become a rarity.
The new system also makes identity verification easier, streamlining the onboarding process and reducing friction. This shift has not only improved the user experience but also freed up significant internal resources for BitsPay to focus on growth and innovation.
IndoEx, a larger exchange with a bigger user base, saw similar gains on an even greater scale. Their core challenge was managing a massive volume of transactions without compromising on security or user trust. The IndoEx crypto security upgrade through UCPI was the solution.
With UCPI, IndoEx has onboarded over 10,000 new users, processing more than $5 million in transaction volume. The most significant win for IndoEx is the complete elimination of incidents involving lost funds due to wallet address typos.
By removing the need for users to share or manage wallet addresses entirely, UCPI has boosted trust and retention rates, proving that security and usability can coexist.
Beyond the numbers, UCPI improves the invisible parts of crypto transactions, creating truly human-friendly crypto payments.
Beyond the numbers, UCPI improves the invisible parts of crypto transactions, creating truly human-friendly crypto payments. The BitsPay & IndoEx - UCPI protocol integration is a clear sign that the industry is moving toward a future where crypto is as simple and safe as any other digital payment method. This not only makes transacting easy but rebuilds trust and opens the door for millions of people interested in crypto.
And to strengthen this shift, QuillAudits has begun a comprehensive smart contract security audit focused on solving crypto’s most persistent UX issue: the complexity of wallet addresses. The Paycio AliasFundRouter protocol goes a step further, allowing users to send ETH and ERC20 tokens using 3–32-character addresses, register unique aliases, add transaction memos for cleaner record-keeping, and even integrate with ENS domains for seamless transfers to. eth addresses.
This puts UCPI at the front end and AliasFundRouter at the infrastructure level, marking a real step toward making crypto payments truly human-friendly.
